Frequently Asked Questions (FAQ)

The purchase includes the script or plugin files, installation documentation, and any relevant licensing for personal or commercial use.

Installation instructions are provided with each script or plugin. You can follow the documentation or contact our support if you need assistance.

The installation process depends on the product you purchased, but there are the most common installation processes.

Installation

1) upload & Unzip
2) Create a database
3) upload .SQL file to PHPMyAdmin
4) add database details to function.php
5) done

in a few products, you need to add database details into db.php or database.php

For Plugin :
To install a WordPress theme/plugin, log in to your WordPress dashboard, navigate to the "Appearance" or "Plugins" section, and click on "Add New." From there, you can upload the theme/plugin ZIP file. Once uploaded, activate the theme/plugin to make it functional on your website.

Yes, we offer live demos for most of our products. You can test the demo to understand the features and functionalities.

Basic technical knowledge such as how to install scripts on your server or how to use WordPress is recommended. However, our support team can assist you with installation and setup if needed.

Yes, our scripts and plugins are fully customizable. If you need customizations, we also offer paid services to modify the design, templates, or functionality to suit your needs.

Yes, updates are included for a specified period after purchase. You will receive email notifications or dashboard alerts when updates are available.

1 year Free Support. We offer technical support via email, WhatsApp, or through our support portal. If you encounter any issues during installation or use, we are happy to assist.

It depends on the license you purchase. Single Domain licenses allow one website, while multi-use or unlimited Domain licenses allow installation on multiple websites.

Our PHP scripts and WordPress plugins are compatible with most web hosting platforms that support PHP, MySQL, and the necessary server requirements specified in the product documentation.

NO, you don't need to pay any extra amount for API

Yes, you can resell the script, but you must obtain permission first.

Please visit our refund policy page for detailed information on our refund process.

Due to the digital nature of our products, we do not offer refunds once the files have been delivered. This is because digital products cannot be returned or revoked after access is granted.

To help you make a confident decision, we provide live demos, screenshots, and detailed descriptions for each product. We strongly recommend reviewing these materials carefully before purchasing.

If you have any questions, feel free to contact us before buying — we are happy to assist you.

A single domain license allows you to use the script or plugin only on one specific domain.

No, a single domain license is non-transferable and can only be used on the domain it was originally purchased for.

Yes, you are allowed to use our script, themes, and plugins for commercial purposes.

No, the PHP script does not support installation in a folder or subfolder. It must be installed directly in the root directory of a domain (e.g., https://example.com) or a subdomain (e.g., https://script.example.com). Installing it in a subfolder may result in improper functioning or compatibility issues.

Access to the latest updates of our script/plugin is granted only to active clients. An "active client" refers to users who have a valid license and whose purchased script is currently live and in use. If your script is not live—for example, if it has been deactivated, domain expired, removed, or is no longer in active on domain—you will not be eligible to receive updates until it is reactivated.

This policy is in place to protect the integrity of our software and to prevent unauthorized distribution or misuse of our code. By ensuring that only active installations receive updates, we can maintain a higher level of security, support, and product quality for all of our clients.

If you wish to regain access to the latest version, please ensure your purchased script is live and notify our support team if needed. We appreciate your understanding and cooperation.

The transparency of our code depends on the license type you choose:

• Unlimited Domains License: When you purchase an Unlimited Domains license, the source code is 100% clean, open, and unencrypted. This is the best option for developers who want full control, as it allows you to audit the code, make deep customizations, and learn how the script works.
• Single Domain License: For Single Domain licenses, the majority of the code remains open for customization; however, to protect our intellectual property and manage license validation, a specific core file (usually functions.php or a dedicated license file) may be encrypted or obfuscated.

We offer instant digital delivery for all our PHP scripts and WordPress plugins. You don’t have to wait for an email or manual approval.

All our scripts and plugins are sold on a one-time payment basis. There are no recurring or monthly charges. Once you purchase, you can use the product for a lifetime as per the license terms.

We provide 1 year of free support with every purchase. After the first year, support becomes a paid service depending on the type of assistance required. Basic support starts from approximately ₹500.

However, all updates are completely free for a lifetime, so you will always have access to the latest versions of the script or plugin.

Yes, we offer custom development services. Our scripts and plugins are originally developed based on real client requirements.

If you need custom designs, templates, new features, or modifications, we can provide them for an additional cost. The pricing depends on the complexity and scope of your requirements.

The API depends on the specific script or plugin you purchase. In most cases, we use our own developed APIs, while some products may rely on third-party APIs.

In both cases, no separate payment is required for API usage — it is already included within the script.

However, please note that our APIs cannot be used separately or extracted through reverse engineering. They are strictly licensed for use within the purchased product only.

You can contact our support team through the following methods:

📱 WhatsApp (Instant Support):
Chat on WhatsApp
During daytime, we usually reply within a few minutes. However, in some cases, it may take up to 4–8 hours. For messages sent at night, responses may take around 8–12 hours.

📧 Email Support:
support@codehap.com
We typically respond to emails within 24 hours.

For faster assistance, we recommend contacting us via WhatsApp.

All our scripts and plugins are designed to work on most hosting environments, including shared hosting, VPS, and cloud hosting (such as Hostinger, GoDaddy, etc.).

Most scripts work smoothly on the latest PHP versions, while a few may specifically require PHP 7.4.

All our WordPress plugins are compatible with the latest version of WordPress.

For databases, standard MySQL is required. In some scripts that use Hindi, non-English text, or emoji-based data, utf8mb4 encoding is recommended for proper functionality.

We strongly recommend contacting our support team before purchase to confirm compatibility with your hosting setup.